ONLINE STORE TERMS & CONDITIONS
You may not use our products for any illegal or unauthorized purpose, nor may you, in the use of our application, violate any laws in your jurisdiction (including but not limited to copyright laws.)
You must not transmit any worms, viruses, malware, or any computer code of a destructive nature.
A breach or violation of any of the Terms of Service will result in an immediate blacklist from our application.
ACCURACY OF BILLING + ACCOUNT INFORMATION
We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made.
You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
ERRORS, INACCURACIES, + OMISSIONS
Occasionally, there may be information in our application that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in our application is inaccurate at any time without prior notice (including after you have submitted your order).
BOOKING TERMS & CONDITIONS
When you book online or via phone with Moses Lake Detailing, you should read and agree to the terms and conditions of the booking prior to making an appointment. Once an appointment has been made, you are bound under the terms and conditions herein.
• Customers should remove all personal belongings, money and other significant items from their vehicle prior to any type of detailing.
• Moses Lake Detailing will not accept any liability for any loss or damage to any personal property including the vehicle being serviced, any belongings contained inside of the vehicle or to the location of service.
• All vehicles are cleaned at the customers own risk and must be able to withstand normal cleaning processes.
• Moses Lake Detailing or its vendors do not accept liability for discharged batteries during or after the service has been completed.
• Moses Lake Detailing will not guarantee any firm times when accepting your booking.
• While every effort will be made to keep scheduled bookings to the requested arrival window, unforeseen circumstances may cause lateness and are done so without voiding our cancellation policy.
• Service requests are not guaranteed at time of booking and may be cancelled at anytime at the sole discretion of Moses Lake Detailing. We also reserve the right to refuse service to anyone.
• Moses Lake Detailing will not tolerate any verbal or physical abuse towards any of our staff under any circumstances and will take the relevant actions should any such behaviors be encountered.
PRICING TERMS & CONDITIONS
• Moses Lake Detailing reserve the right to charge an hourly rate of $35 for any work that is not within the boundaries of the booking.
• A minimum 15% surcharge will be applied to all jobs that involve excessive pet hair, urine, vomit, blood, feces, or other hazardous materials.
• Moses Lake Detailing reserves the right to charge each vehicle according to its condition and amend any price during the detailing should it differ from the original estimate.
• Moses Lake Detailing will send you SMS text messages to confirm your service request, provide information about the detailer matched to your job, and to conduct a customer satisfaction survey after the job is completed. Depending on your mobile phone service, you may incur costs from these SMS text messages from your mobile phone service provider. Moses Lake Detailing is not responsible for any of these potential costs.
• Moses Lake Detailing may call you directly to schedule your service or conduct a customer satisfaction survey. In the event of a canceled request, we may call you to inquire about your reasons for canceling.
OUR SERVICE TERMS & CONDITIONS
• We may ask you where you heard about Moses Lake Detailing in order to gauge our marketing strategies.
• We may conduct customer satisfaction surveys.
• We reserve the right to charge a debit or credit card the full amount should the vehicles(s) not be available for cleaning and the booking has not been cancelled in advance (see cancellation policy)
CANCELLATION TERMS & CONDITIONS
• We require 24 hours notice from the start of the arrival window to cancel any booking/detailing service. All appointments must be cancelled online with the link provided in your email confirmation.
• Failure to provide 24 hours advance notice of cancellation will result in a minimum charge of 25% of the service cost.
• Moses Lake Detailing reserves the right to alter or amend a booking time/date without penalty but wherever possible will let the customer know.
• Moses Lake Detailing reserves the right to alter a booking or move a booking in accordance to its staff levels, weather conditions and/or equipment failure without penalty to the company.
• If there is probable and clear cause that the service technician did not fulfill the package as ordered or there is clear evidence of poor craftsmanship, we will at our cost refund or redo the uncompleted or unsatisfactory portion of the service.
• Cleaning or repairing the vehicle personally or professionally after the initial service without authorization from Moses Lake Detailing voids our Service Guarantee. Redos, refunds, or reimbursements will not be made after any unauthorized cleaning or repairs.
• Refusing a redo appointment for the unsatisfactory portion of your service limits any refunds to 80% of the value of your service.
• Failure to disclose at the time of booking any conditional issues that involve heavy stains, foul odors, human or animal biological waste, mold, mildew, chemical spills, chemical overspray or any other hazardous materials voids our service guarantee. No refunds, redos, or any additional work will be performed outside of the original package or estimate.
• Some issues may require services beyond those you ordered. Refusing the services recommended by customer service or your on-site technician may invalidate the service guarantee.
• Only services included in your order and additional services authorized by Moses Lake Detailing are covered under our service guarantee. Any services not authorized by Moses Lake Detailing are at customer's own risk.
• Payment is due at the completion of your service. Refusal or failure to pay for your service invalidates our service guarantee and any redo services or discounts are at the sole discretion of Moses Lake Detailing.
• Filing a credit card dispute/chargeback for billed services invalidates our service guarantee and no refunds or redo appointments will be authorized.
• Claims must be filed within 48 hours of the completion of the service by emailing us at [email protected].
FUTURE CHANGES TO TERMS OF SERVICE
This application reserves the right, at its sole discretion, to update, change, or replace, any part of these Terms of Service by posting updates and changes to this website. It is your responsibility to check this website periodically for changes. Your continued use of or access to this application following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
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